1. What is the response time?
Initial response within 24 hours. Solutions are usually provided within 48–72 hours.
2. How do you identify the fault?
We check fault codes, system logs, wiring, parameters, and on-site photos or videos.
3. Do you support software upgrades?
Yes. Firmware/software upgrades and system optimization are supported for ESS and EV chargers.
4. Is the warranty valid worldwide?
Yes. Warranty is linked to the product serial number. Local labor and logistics costs may vary.
5. What information is needed for support?
Product model, serial number, order number, fault description, and site photos or videos.